TERMS AND CONDITIONS
Terms of Use
Welcome to PreciousMaille.com. I provide my services to you subject to the following conditions. If you visit or shop at PreciousMaille.com, you accept these conditions. Please read them carefully. This is an abbreviated version of our full set of terms located on the Customer Service page.
Placing An Order
You will be prompted for the payment option of your choice during the checkout process. You have several options from which to choose. Regardless of the option you select, please note that I strongly prefer shipping to your billing address. Exceptions will be made on a case by case basis. I must do this to protect Precious Maille from fraudulent buyers.
I fill orders in the order that they are received by me. I am a 1 person business, I do not have employees, nor do I have machines running 24 hrs a day cutting rings and I'd like it to stay that way. Probably 95% of the orders are shipped within 4 business days of receiving them. The other 5% of the orders are delayed if they are larger or I'm just plain busy. Large orders just take more time to process. Please understand that there may very well be orders ahead of yours and that this may add to the processing turn around time. I'm doing my best to get your order out as soon as possible. Orders placed on Friday, Saturday or Sunday will be processed the following Monday.
Tax ID's
Please note that although there is a section in the shopping cart to provide a tax ID it is not necessary unless you live in the state of Washington and wish to have sales tax removed from your order.
Sales Tax
I have to charge tax on orders destined for Washington state. Rates vary based on the destination of the package within Washington. Our cart is not capable of charging all of the different sales tax rates that exist in Washington so it is calculated at the highest rate. I will refund the sales tax to you if your rate is lower. Washington residents that have a valid business license will be exempt from sales tax provided they follow the correct procedures as outlined below. I will not remove the sales tax from your order until I have a valid up to date Washington State resale certificate in hand.
1. Resale Certificate. I must have a copy of your resale license in order to remove sales tax from your order. Please fill out a Washington State resale certificate and fax it with cover sheet to (253) 761-9054 or mail it to us at our mailing address listed below. If you have a scanner I will also accept a scanned copy of the certificate attached in an email.
2. Ordering. The shopping cart is not capable of automatically removing or refunding your tax, so you will need to pay the tax and upon receiving a copy of your resale license as outlined above and a note in each order, I will refund your tax. With each order you place, you must include your UBI number and put a note in the comments section requesting a tax refund. Refunds only become necessary if you choose to pay with PayPal. On qualified credit card orders I remove the sales tax before your card is charged. For this reason I recommend against Washington residents paying for orders with PayPal to avoid having to go through a refund process.
Please note that tools are not exempt from sales tax.
Rush Orders
If you are in a hurry and need your order sooner than our usual turn around time and usual shipping method you have the option of requesting a rush order. Please write RUSH ORDER in the message box of the shopping cart as well as the date you need the order. Rush orders incur a 25% surcharge . The surcharge is in addition to any express shipping that you may require to get your order to you by the date you specify. I'll contact you with your options as well as provide you with an account of the additional charges.
Bottom line? Don't make me guess. If you have a deadline, tell me on the order so that I can help you make it! In no way can I be held responsible for missed deadlines. Also, if you ask me to get your order to you by a certain date that does not fall within my usual production schedule, I'm going to assume that you want it rushed and therefore will add the surcharge to cover the night or weekend production work in order to get your order out sooner.
Bulk Discounts
I reward customers with bulk discounts. Each size of ring I offer has a bulk price that is automatically applied by the shopping cart whenever 5 or more troy ounces of a particular size is ordered. This discount is for 5 ozt of a particular size, not a total of 5 different sizes.
Since I am a home based business I do not have the means to purchase voluminous amounts of wire or hire out our work in a foreign country sweat shop that would thereby allow me the ability to pass on further discounts to customers than what I already offer. My rings are not coiled and cut by a ring machine running 24 hours a day. I do everything by hand and put a great deal of care and quality control into everything I make and sell. My presentation and packaging is top notch as well. I feel that my rings, tools and components are priced fairly and competitively with that of other comparable and even lower end mass produced jewelry suppliers. The pricing structure that I have on the web site is the only pricing that I can extend.
Pricing Practices
Precious Maille's jump rings are priced by weight in troy ounces, not by the piece, unless otherwise indicated. Counts are approximate and provided to give you a basis for comparing our low prices with those of our competitors and to determine how many rings you will need to complete a project. Due to the ever changing price of metals, I reserve the right to change my prices and pricing practices at any time. I reserve the right to substitute components with comparable components within the same type of metal if available. If a product is priced inaccurately I reserve the right to cancel any order placed for the product at the incorrect price. I reserve the right to change the contents of this page and all pages in the PreciousMaille.com web site without notice.
Forms of Payment Accepted
I accept MasterCard, Visa and Discover. I also accept money orders, personal checks, and PayPal. Sorry, No COD's or American Express. Payment must be made in U.S. dollars. When completing your information in the shopping cart please make sure to put your credit card billing address in the Invoice To sections of the shopping cart. This is for your protection as well as mine. Orders are held until money orders and personal checks clear our banking facility. Please mail your money order or personal check to the contact address at the bottom of this page.Bad Checks, Credit Card Fraud, and Other Payment Fraud
If you write a check for which there are insufficient funds you agree to pay a service fee to us of $25 per NSF check. If you are found guilty of credit card fraud you agree to reimburse us for all of our legal expenses. You may be further liable for punitive damages.
Shipping
I typically use USPS Priority Mail for U.S. orders. The shipping costs may be higher for larger orders that require roomier packaging to properly protect them. The additional shipping cost will be based on the total weight of the package. I reserve the right, at my sole discretion, to use other carriers if I judge this to be necessary. A signature is required on orders valued over $200. If you want your package left with no signature required you agree to waive any claim if your package ends up missing. As I have no control over the security of your home or post box, Precious Maille assumes no responsibility for shipments lost or stolen after it leaves the shop. Precious Maille also assumes no responsibility for packages sent to incomplete or wrong addresses provided by the customer. Packages valued at $400 and upward will be sent insured. If you require overnight delivery, your order can be shipped to you via USPS Express Mail. Please be aware, however, that not all post offices will guarantee overnight delivery and another shipping method may need to be used and the price for shipping may change accordingly. Please note in the Messages section of the shopping cart if you require express shipping.
International Shipping
I ship using USPS Priority Mail International for international orders. If your order is too large to fit in a small Priority Mail International box and it requires roomier packaging I will contact you regarding your shipping options and costs. A suitable alternative will be used for the few nations that do not allow Priority Mail International.
Customs, Taxes, and Duties
Every country imposes its own taxes, duties and other administrative fees. The buyer is responsible for paying these taxes, duties, fees and any other assessments. The buyer is also responsible for completing any paper work required of his or her government. Please do not ask me to provide false information on invoices or customs forms to reduce your tax bill! Providing false information on customs forms is illegal!
Proof of Identity
Precious Maille reserves the right to ask for additional evidence of the buyer's identity if such information is deemed to be necessary. Please understand that I must impose this restriction because of the very real problem of identity theft and fraudulent credit card purchases. I also reserve the right to ask for payment via a wiring of funds if your identify cannot be verified to my satisfaction.
Returns, Exchanges, and Cancellation Policies
30 Day Return Policy. Customers may return unopened ring containers within 30 days from the date of delivery of the merchandise for a refund or a store credit. Restocking fees apply on returns as outlined below. After the period of time stated above the rings are yours forever and a return will not be accepted nor will a refund be made so please make sure you order the correct size and quantity. I will not accept returns on opened rings. Our shipping charge and your return shipping costs are not refundable. However, I do have a few nonreturnable items. All sales of stringing materials, and tools are final. All custom cut ring orders are final.
Restocking Fee. A 15% restocking fee shall be charged for all returns. The purpose of this fee is to cover the finance charges and expenses I incur when your order is initially placed and then again when a cancellation is submitted.
Return Procedure. If you are not satisfied with an item I ask that you first contact Precious Maille with your concerns. Merchandise should be insured against loss and returned in new condition. Returned items should be shipped to the address below in the Contact Information section.
Exchanges. Sorry, there are no exchanges on rings. If you change your mind about something you have ordered, simply return the item in accordance with our return policy for a refund, and then place a new order for the preferred item. Components can be returned and exchanged for another component of comparable value within 10 days of receipt. Components must be in the original condition as they were sent and cannot be exchanged for rings. If you cannot find an exchange component offered here to your liking I will issue you a store credit to be used on a future purchase.
Cancellations. Please cancel your order within 24 hours. If the order has already been shipped please return it upon receipt according to our return procedures.
Contact Information
The most efficient way to contact Precious Maille is via email. It is checked frequently during the day. Please use the Contact form if you do not have my email address in your address book. Please remember I'm on the west coast in the Pacific Time Zone. If you need to call, please be courteous and call between the hours of 9 a.m. to 5 p.m. Pacific, Monday through Friday.